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Privacy Policy

RAN BY NATURE PRIVACY POLICY

Ran by Nature respects your privacy and is committed to protecting your personal data.  This privacy policy will inform you as to how we look after your personal data when you visit our website www.ranbynature.com (the “Site”) (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from the Site. 

Ran By Nature Limited is the controller and responsible for your personal data.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.   - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  •     - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including but not limited to debit and credit card numbers, PayPal, Apple Pay, Google Pay, email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We will only use your Personal Information when the law allows us to. Most commonly we use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we may use Order Information to:

  1. Communicate with you;
  2. Screen our orders for potential risk or fraud; and
  3. When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We may use the Device Information that we collect to provide you with targeted advertising that we believe may be of interest to you through your social media platforms, including but not limited to Instagram, Twitter, Facebook and LinkedIn.    

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

We may also use your Personal Information where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, or to otherwise protect our rights.

THIRD PARTY LINKS

The Site may include links to third party websites, plug-ins and applications. Clicking on those links or those connections may allow third parties to collect or share data about you. Ran by Nature does not control those third party websites and are not responsible for their privacy statements. When you leave the Site, we encourage you to read the privacy policy of every website you visit. 

COOKIES

You can set your browser to refuse all or some browser Cookies or to alert you when websites set or access Cookies. If you disable or refuse cookies, please note that some elements of the Site may become inaccessible or may not function properly. 

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. 

You can find information as to how you can opt out of targeted advertising by:

    FACEBOOK - https://www.facebook.com/settings/?tab=ads 

    GOOGLE - https://www.google.com/settings/ads/anonymous

    LINKEDIN - https://www.linkedin.com/psettings/guest-controls

    INSTAGRAM - https://help.instagram.com/615366948510230

    TWITTER - https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads 

    BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. We will try to respond to all legitimate requests within one month. 

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe.

DATA SECURITY

We also limit access to the Personal Information to those employees, individuals and other third parties who have a business need to know your Personal Information. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@ranbynature.com or by mail using the details provided below:  Kemp House, 160 City Road, London, EC1V 2NX, United Kingdom.

You have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns using the contact details above before you approach the ICO.