Frequently asked questions
Where’s my order?
Once your order has shipped you’ll receive email confirmation from us with a trackable reference number. If you haven’t received this, please contact firstname.lastname@example.org.
How much is shipping?
Shipping within the UK is £5, to Europe £15 and internationally costs £25.
What is your returns policy?
If for some reason your Ran By Nature order is faulty or incorrect, you can send it to ‘Studio 54, 54 St George's Terrace, Jesmond, Newcastle Upon Tyne, NE2 2SY’. Please ensure you include your name and order number in the returns package (we are not responsible for any delays or issues should you not include this information). All items must be in new and unused condition with all tags attached. Ensure that you use a trackable service. We will not be held responsible for any items sent untracked. Once your order has been received, a refund will be issued. Refunds will be issued back to the original payment method and will be processed in 10 working days.
Will your clothes fit me?
Our sizes range from XXS to 4XL, plus they’re super stretchy. So we’re going to say there’s a very good chance they will. Check out our size guide to be sure. And remember we offer custom length for our leggings and long sleeve top.
Where are Ran By Nature clothes made?
All of our clothes are made at the wonderful Studio 54 in Jesmond, UK. All of the seamstresses set their own rate of pay and they get tons of great benefits too.
How are you sustainable?
We always choose the most ethical and eco-friendly option, whether that’s our recycled fabrics or our biodegradable packaging. You can read the full lowdown on all our sustainability practices here.
How are you inclusive?
Our clothes are for everyone and anyone. We want to get people excited about movement, and that includes disadvantaged and underrepresented communities. You can customise your leggings and long sleeve top, and our clothing has been designed to be adaptable.
Did someone from the Muslim and BAME/BIPOC community design your hijab and durag?
Yes. Our hijab and durag were collaborative creations, designed with members of our community who wanted and needed them. Muslim/BAME/BIPOC, especially women, are underrepresented in everyday workout wear, and we wanted to change that. Sport is not inclusive until we’re all included as standard.
Which charity do you donate 10% of your profits to?
We donate to different sports-related charities, so we can help as many organisations as possible. Head to our social media and to find out who we’re supporting currently.
How should I wash my Ran By Nature clothes?
Wash your athleisure with similar colours at 30 degrees (the cooler the water, the better for the planet). Never use bleach, the tumbler dry or the dry cleaners. Just hang them on your line to dry and let nature do the rest.
Are these workout clothes or everyday clothes?
They’re both. We create athleisure you can actually work out in, but it also looks good enough to wear pretty much anywhere.
I want to workout but I’m not sure where to start?
Take a listen to our podcast, where we talk about simple and sustainable solutions to working out. We interview guests who use exercise to look after their inner self, so it’s a good place to start. Remember there’s no right or wrong way to do sport, so just get out in nature and see what feels right for you.
What’s so great about the outdoors anyway?
Exercising in nature is a great way to build inner strength (and we’re not just talking about muscles.) Spending time outside has been proven to help mental health too. Plus it’s much better for the planet to do your morning jog outside, rather than in an air-conditioned gym.